Retail Call Center Team Lead - Onsite Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 420,000 - 650,000; Full time

Job summary

A staffing solutions company in Cebu City is looking for an experienced Call Center Team Lead to manage a team in a retail environment. The ideal candidate will have at least 2 years of team leadership experience, exceptional communication skills, and the ability to resolve conflicts. This fully onsite role requires an undergraduate or college graduate. The position offers a dynamic work environment with 24/7 coverage.

Qualifications

• Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the retail sector.

Responsibilities

• Supervising team members, tracking performance, and ensuring tasks are completed efficiently.
• Promoting clear and transparent communication within the team and with stakeholders.
• Assigning tasks based on individual strengths and setting deadlines.
• Offering guidance and training to help team members enhance their skills.
• Addressing and resolving conflicts within the team.

Skills

Team Management

Communication

Conflict Resolution

Education

Undergraduate or college graduate

Job description

A staffing solutions company in Cebu City is looking for an experienced Call Center Team Lead to manage a team in a retail environment. The ideal candidate will have at least 2 years of team leadership experience, exceptional communication skills, and the ability to resolve conflicts. This fully onsite role requires an undergraduate or college graduate. The position offers a dynamic work environment with 24/7 coverage.