Retail Call Center Ops Lead - Cebu, 24/7 Onsite

TASQ Staffing Solutions; Cebu City; Sur place; PHP 900 000 - 1 200 000; Plein temps

Résumé du poste

A leading staffing agency is looking for an experienced Operations Manager to oversee the call center operations in Cebu City. The ideal candidate will have at least 4 years of experience in management, preferably in retail, and a Bachelor's degree. Responsibilities include team leadership, performance management, and enhancing customer satisfaction. This position requires a fully onsite presence in Cebu City.

Qualifications

• At least 4 years of experience as an Operations Manager or Senior Group Leader in retail.
• Experience managing Assistant Managers and conducting business reviews.

Responsabilités

• Lead and mentor call center supervisors and teams.
• Track and manage key performance indicators to enhance performance.
• Develop and execute strategies for operational excellence.
• Implement strategies to enhance customer satisfaction.

Connaissances

Team Leadership

Performance Management

Operational Strategy

Customer Service

Formation

Bachelor's Degree

Description du poste

A leading staffing agency is looking for an experienced Operations Manager to oversee the call center operations in Cebu City. The ideal candidate will have at least 4 years of experience in management, preferably in retail, and a Bachelor's degree. Responsibilities include team leadership, performance management, and enhancing customer satisfaction. This position requires a fully onsite presence in Cebu City.