Retail Team Lead - Onsite Cebu, 24/7 Shifts

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A staffing solutions company in Cebu City is seeking a Retail Team Lead to oversee performance in a retail voice support account. The ideal candidate will have at least 2 years of experience in team leadership within a BPO environment. Responsibilities include monitoring metrics, coaching team members, and ensuring effective communication between management and staff. This role offers a dynamic work environment and immediate start for the right candidate.

Qualifications

• Minimum of 2 years as a team lead in a BPO setting, preferably with retail experience.

Responsibilities

• Monitor daily metrics and ensure team meets operational efficiency.
• Provide coaching and feedback for team development.
• Distribute tasks based on agent strengths.
• Serve as a bridge between management and frontline.
• Resolve internal team issues proactively.

Skills

Team leadership

Performance monitoring

Conflict management

Effective communication

Education

At least 2 years in college

Job description

A staffing solutions company in Cebu City is seeking a Retail Team Lead to oversee performance in a retail voice support account. The ideal candidate will have at least 2 years of experience in team leadership within a BPO environment. Responsibilities include monitoring metrics, coaching team members, and ensuring effective communication between management and staff. This role offers a dynamic work environment and immediate start for the right candidate.