Customer Service Team Lead — Cebu Onsite, Growth & Coaching

TASQ Staffing Solutions; Cebu City; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Generous Paid Time Offs

HMO Health Insurance (Employee + 1 Free Dependent)

Clear pathways for career advancement

Job summary

A leading staffing solution provider is seeking a Customer Service Team Lead to inspire and manage a team of Customer Service Representatives in Cebu. This onsite role requires strong leadership, coaching, and performance management skills, with a focus on achieving targets and enhancing customer satisfaction. The ideal candidate will have at least 2 years experience in a supervisory role within a call center or BPO setting and a Bachelor's degree. Competitive benefits include generous paid time offs and health insurance.

Qualifications

• Minimum 2 years experience in a Team Lead/Supervisory position in a Call Center/BPO environment.
• Strong leadership and people management skills.
• Ability to conduct coaching and motivate team members.

Responsibilities

• Lead and inspire a team of Customer Service Representatives.
• Conduct coaching and ensure team performance meets targets.
• Manage day-to-day activities and prioritize tasks to achieve SLAs.

Skills

Leadership

Coaching

Team Management

Customer Service Excellence

Education

Bachelor's Degree or equivalent

Job description

A leading staffing solution provider is seeking a Customer Service Team Lead to inspire and manage a team of Customer Service Representatives in Cebu. This onsite role requires strong leadership, coaching, and performance management skills, with a focus on achieving targets and enhancing customer satisfaction. The ideal candidate will have at least 2 years experience in a supervisory role within a call center or BPO setting and a Bachelor's degree. Competitive benefits include generous paid time offs and health insurance.