Customer Service Team Lead — Cebu Onsite, Growth & Coaching

TASQ Staffing Solutions; Cebu City; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Generous Paid Time Offs

HMO Health Insurance (Employee + 1 Free Dependent)

Clear pathways for career advancement

Job summary

A leading staffing solution provider is seeking a Customer Service Team Lead to inspire and manage a team of Customer Service Representatives in Cebu. This onsite role requires strong leadership, coaching, and performance management skills, with a focus on achieving targets and enhancing customer satisfaction. The ideal candidate will have at least 2 years experience in a supervisory role within a call center or BPO setting and a Bachelor's degree. Competitive benefits include generous paid time offs and health insurance.

Qualifications

• Minimum 2 years experience in a Team Lead/Supervisory position in a Call Center/BPO environment.
• Strong leadership and people management skills.
• Ability to conduct coaching and motivate team members.

Responsibilities

• Lead and inspire a team of Customer Service Representatives.
• Conduct coaching and ensure team performance meets targets.
• Manage day-to-day activities and prioritize tasks to achieve SLAs.

Skills

Leadership

Coaching

Team Management

Customer Service Excellence

Education

Bachelor's Degree or equivalent

Job description

About the job Customer Service Team Lead (Cebu) | Onsite

Work Setup: Onsite (Cebu)

Shift: No Fixed Schedule

Responsibilities:

• Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
• Work closely with the team in achieving goals and targets
• Conducts coaching and constant motivation to deliver targets
• Hosting 1on 1's and team meetings
• Keeping up to date with business development and new product lines
• Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
• Ensure training and development plans are maintained for all team members
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture

Qualifications:

• Bachelors Degree or equivalent
• At least 2 years of experience in a Team Lead/Supervisory Position doing People
• Management, specifically in a Call Center/BPO Environment
• Excellent leadership, coaching, people management and development
• Generous Paid Time Offs, including Holidays
• HMO Health Insurance (Employee + 1 Free Dependent)
• Clear pathways for career advancement within the company