Retail Team Lead (Onsite Cebu) | 24x7 Support

Gratitude Philippines; Cebu City; On-site; PHP 345,290 - 413,589; Full time

Job summary

A leading retail service provider in Cebu City is looking for a Team Lead to oversee operations in a fast-paced environment. Candidates should have at least 2 years of experience in collections operations and proven leadership skills in a contact center. Excellent communication and a strong understanding of the collections domain are essential. This position requires onsite attendance and follows a 24x7 work shift. Join us to lead a dedicated team and contribute to our success in the retail sector.

Qualifications

• At least 2+ years of experience as a Team Lead in any LOBs, preferably in retail.
• Prior exposure to UK Banking or other collections verticals.
• Minimum of 2 years in collections operations and team handling.

Skills

Team Leadership

Collections Knowledge

Communication Skills

Education

Undergraduate/College Graduate

Job description

A leading retail service provider in Cebu City is looking for a Team Lead to oversee operations in a fast-paced environment. Candidates should have at least 2 years of experience in collections operations and proven leadership skills in a contact center. Excellent communication and a strong understanding of the collections domain are essential. This position requires onsite attendance and follows a 24x7 work shift. Join us to lead a dedicated team and contribute to our success in the retail sector.