Travel Call Center Team Lead - Onsite Cebu (24/7)

TASQ Staffing Solutions; Cebu City; Sur place; PHP 391 000 - 580 000; Plein temps

Résumé du poste

A leading staffing solutions company is seeking a Team Lead for a travel call center in Cebu City. The role involves managing a team of associates, resolving customer care issues, and ensuring a high level of customer satisfaction. Candidates should have 2-3 years of experience as a Team Leader and possess strong customer service and interpersonal skills. This is an onsite position with a rotational shift schedule.

Qualifications

• 2 to 3 years of work experience as a Team Leader.
• Patience and ability to handle difficult situations.
• Good customer satisfaction focus.

Responsabilités

• Manage a team of associates.
• Handle customer care issues and provide resolutions.
• Motivate associates through effective management.

Connaissances

Team Management

Customer Service Skills

Interpersonal Skills

Analytical Skills

Formation

Undergraduates/Graduates with 2 to 3 years of experience

Outils

MS-Office

Internet Services

Description du poste

A leading staffing solutions company is seeking a Team Lead for a travel call center in Cebu City. The role involves managing a team of associates, resolving customer care issues, and ensuring a high level of customer satisfaction. Candidates should have 2-3 years of experience as a Team Leader and possess strong customer service and interpersonal skills. This is an onsite position with a rotational shift schedule.