Tech-Savvy Customer Service Specialist — Cebu (On-site)

Irs Eastern, Inc.; Philippines; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

Irs Eastern, Inc. is seeking a customer service professional to work on-site in Cebu. The role requires 1-3 years of experience, a Bachelor's degree in Business or related field, and strong communication skills to address inquiries, resolve issues, and ensure customer satisfaction.

The ideal candidate will explain technical issues clearly to both technical and non-technical customers, possess analytical and problem-solving abilities, and be proficient with Microsoft Office.

Qualifications

• A frontline employee who interacts with customers to address inquiries, resolve issues, and ensure customer satisfaction.
• - With a Bachelor's Degree in Business, Operation or a related field
• -1-2 years experience as Tech support
• -Excellent verbal and written communication skills.
• -Excellent interpersonal and customer service skills.
• -Professional and pleasant telephone manner.
• -Ability to explain technical issues to technical and non-technical employees and customers.
• -Strong analytical and problem-solving skills.
• -proficient with Microsoft Office Suite or related software

Responsibilities

• Interact with customers to address inquiries and resolve issues.
• Ensure customer satisfaction through effective problem solving.
• Explain technical issues to both technical and non-technical users.
• Maintain professional and courteous communication with clients.

Skills

Verbal & Written

Interpersonal Skills

Telephone Etiquette

Tech Troubleshooting

Analytical Thinking

MS Office

Education

Bachelor's Degree in Business/Operations

Tools

Microsoft Office Suite

Job description

Irs Eastern, Inc. is seeking a customer service professional to work on-site in Cebu. The role requires 1-3 years of experience, a Bachelor's degree in Business or related field, and strong communication skills to address inquiries, resolve issues, and ensure customer satisfaction.

The ideal candidate will explain technical issues clearly to both technical and non-technical customers, possess analytical and problem-solving abilities, and be proficient with Microsoft Office.