Customer Care Representative

Recruitify_HR; Cebu City; On-site; PHP 200,000 - 280,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to deliver exceptional service via phone, email, and live chat. You will assist customers with inquiries, complaints, and product information, while maintaining accurate interaction records.

The role requires 1-3 years in customer service, strong communication, and a customer-centric mindset. Flexible hours, including weekends, may be required, and you will work in a team-oriented environment.

Qualifications

• Diploma in a relevant field or equivalent experience.
• 1-3 years in customer service or related field.
• Strong communication skills and ability to problem-solve.
• Patience, empathy, and a customer-centric approach.
• Ability to work in a team-oriented environment.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Provide exceptional customer service via phone, email, and live chat.
• Assist customers with inquiries, complaints, and product information.
• Maintain accurate records of customer interactions in the database.
• Collaborate with team members to resolve complex issues.
• Follow up on customer interactions to ensure satisfaction and resolution.

Skills

Strong communication

Problem solving

Patience & empathy

Education

Diploma in a relevant field

Job description

• Provide exceptional customer service via phone, email, and live chat.


• Assist customers with inquiries, complaints, and product information.


• Maintain accurate records of customer interactions in the database.


• Collaborate with team members to resolve complex issues.


• Follow up on customer interactions to ensure satisfaction and resolution.

Description

• Provide exceptional customer service via phone, email, and live chat.


• Assist customers with inquiries, complaints, and product information.


• Maintain accurate records of customer interactions in the database.


• Collaborate with team members to resolve complex issues.


• Follow up on customer interactions to ensure satisfaction and resolution.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience


• Experience Level: 1-3 years in customer service or related field


• Skills and Competencies: Strong communication skills and ability to problem-solve


• Qualities and Traits: Patience, empathy, and a customer-centric approach


• Responsibilities and Duties: Ability to work in a team-oriented environment


• Working Conditions: Willingness to work flexible hours, including weekends