BPO CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite

TASQ Staffing Solutions; Taguig; Sur place; PHP 900 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

HMO for Employee and 2 Dependents (On

Quarterly performance bonus

Résumé du poste

TASQ Staffing Solutions is seeking an experienced Center of Excellence Assistant Manager for onsite work in Taguig (BGC). The role demands strong leadership, hands-on coaching, and the ability to optimize processes for multiple customer service accounts.

The candidate should have at least 5 years in BPO customer service, 4 years leading teams, and a college degree. Shifting schedules are required and an HMO for employee and dependents is provided with a quarterly bonus potential.

Qualifications

• 5 years minimum BPO experience in customer service
• 4 years minimum handling a team for customer service accounts
• College graduate in any course
• Amenable to shifting schedules
• Amenable to work onsite at BGC, Taguig
• Able to start ASAP

Responsabilités

• Process Optimization: identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
• Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
• Training & Development: provides coaching, skill-building programs, and knowledge-sharing initiatives for agents/team leads
• Data analytics and metric improvement: monitors performance metrics, ensures adherence to policies, and maintains service excellence
• Customer Experience Enhancement: analyzes feedback, implements improvements, and fosters a customer-centric culture

Connaissances

Leadership

People management

Customer service

Process improvement

Data analysis

Formation

College degree

Description du poste

BPO CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite

Job Openings BPO CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite

About the job BPO CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite

About the job: CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite

Work Setup: Onsite (BGC, Taguig)

Schedule: Shifting Schedules

Responsibilities:

• Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
• Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
• Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents/team leads
• Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence
• Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture

Requirements:

• Relevant years of experience: 5 years minimum BPO experience in customer service
• Leadership experience: 4 years minimum handling a team for customer service accounts
• Educational attainment: College graduate any course
• Amenable to working in shifting schedules.
• Amenable to work ONSITE BGC, Taguig
• Able to start ASAP.
• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts