Cardholder Resolution & Collections Associate

RCBC; Pasig; On-site; PHP 167,000 - 279,000; Full time

Job summary

RCBC Bankard Services Corporation is seeking a dedicated professional to evaluate and assist cardholders with non-payment issues, while overseeing team administrative tasks within the collections unit. The role involves supporting the Section Head in reviewing high-balance collections and ensuring timely communications with customers.

The ideal candidate holds a four-year business degree and has at least 3 months of experience in collections or customer service within financial services, with

Qualifications

• Four-year business degree is required.
• At least 3 months of experience in collections or customer service within financial services.

Responsibilities

• Evaluate and assist cardholders with non-payment issues.
• Oversee team administrative tasks.
• Support the Section Head in reviewing high-balance collections.
• Send targeted collection communications.
• Handle inquiries or complaints from cardholders.

Skills

Collections experience

Customer service

Communication

Education

Four-year business degree

Job description

RCBC Bankard Services Corporation is seeking a dedicated professional to evaluate and assist cardholders with non-payment issues, while overseeing team administrative tasks within the collections unit. The role involves supporting the Section Head in reviewing high-balance collections and ensuring timely communications with customers.

The ideal candidate holds a four-year business degree and has at least 3 months of experience in collections or customer service within financial services, with