Early Collections Associate: Cardholder Resolution & QA

RCBC; Pasig; Vor Ort; PHP 167.000 - 279.000; Vollzeit

Zusammenfassung

RCBC Bankard Services Corporation is seeking a dedicated professional to evaluate and assist cardholders with non-payment issues, while overseeing team administrative tasks within the collections unit. The role involves supporting the Section Head in reviewing high-balance collections and ensuring timely communications with customers.

The ideal candidate holds a four-year business degree and has at least 3 months of experience in collections or customer service within financial services, with

Qualifikationen

• Four-year business degree is required.
• At least 3 months of experience in collections or customer service within financial services.

Aufgaben

• Evaluate and assist cardholders with non-payment issues.
• Oversee team administrative tasks.
• Support the Section Head in reviewing high-balance collections.
• Send targeted collection communications.
• Handle inquiries or complaints from cardholders.

Kenntnisse

Collections experience

Customer service

Communication

Ausbildung

Four-year business degree

Jobbeschreibung

RCBC Bankard Services Corporation is seeking a team member to evaluate and assist cardholders with non-payment issues, oversee team administrative tasks, and support the Section Head in reviewing high-balance collections. The role involves sending targeted collection communications and handling inquiries or complaints from cardholders.

The ideal candidate has a four-year business degree and at least 3 months experience in collections or customer service within financial services.