Outbound Loans Associate – Collections & Portfolio Care

RCBC Bankard Services Corporation; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

RCBC Bankard Services Corporation is seeking a detail-oriented collections professional to oversee and optimize account performance within an assigned portfolio. The role focuses on timely follow-ups to cure delinquencies and prevent escalation, while collaborating with borrowers to resolve non-payments and supervising external collection agencies.

The ideal candidate will have at least 2 years in collections or customer service in financial services, be proficient in MS Office, and possess

Qualifications

• Graduate of any 4-year business course.
• Preferably with collection or customer service experience in a credit card or any financial services company for at least 2 years.
• Good oral and communication skills and multi-tasking skills.
• Must be computer literate; with knowledge in MS Office.

Responsibilities

• Responsible for handling, controlling, and overseeing the over-all performance of accounts or specific portfolio assigned.
• Manages the flow rate of accounts under assigned portfolio through efficient and effective collection follow-ups with the objective of curing these accounts and preventing them from further flowing to higher bucket delinquency.
• Evaluates and assists loan borrowers in resolving service issues that results to non-payment of accounts.
• Administers and supervises third party collection agency; facilitates endorsement of accounts to collection agency, conducts review of account handling, ocular visitation to agencies, and audit based on checklist.

Skills

Communication skills

Multi-tasking

Oral Communication

MS Office

Education

4-year business course

Tools

MS Office

Job description

RCBC Bankard Services Corporation is seeking a detail-oriented collections professional to oversee and optimize account performance within an assigned portfolio. The role focuses on timely follow-ups to cure delinquencies and prevent escalation, while collaborating with borrowers to resolve non-payments and supervising external collection agencies.

The ideal candidate will have at least 2 years in collections or customer service in financial services, be proficient in MS Office, and possess