Early Collections Associate: Cardholder Resolution & QA

RCBC Bankard Services Corporation; Pasig; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC Bankard Services Corporation is seeking a team member to evaluate and assist cardholders with non-payment issues, oversee team administrative tasks, and support the Section Head in reviewing high-balance collections. The role involves sending targeted collection communications and handling inquiries or complaints from cardholders.

The ideal candidate has a four-year business degree and at least 3 months experience in collections or customer service within financial services.

Qualifications

• Graduate of a four-year business course.
• Preferably with collection or customer service experience in a credit card or any financial services company for at least 3 months.

Responsibilities

• Evaluate and assist cardholders in resolving service issues related to non-payment.
• Oversee administrative requirements of the team.
• Assist the Section Head in reviewing collection efforts for accounts with big balances.
• Send special collection letters or emails to contact-difficult cardholders.
• Facilitate cardholder inquiries, requests or complaints for collection accounts.
• Perform ocular visits to agencies and conduct audits per checklist; discuss findings with the agency supervisor.

Skills

Customer service

Communication

Team oversight

Quality assurance

Attention to detail

Education

Bachelor's in business

Job description

RCBC Bankard Services Corporation is seeking a team member to evaluate and assist cardholders with non-payment issues, oversee team administrative tasks, and support the Section Head in reviewing high-balance collections. The role involves sending targeted collection communications and handling inquiries or complaints from cardholders.

The ideal candidate has a four-year business degree and at least 3 months experience in collections or customer service within financial services.