Captain Waiter

Zest Manpower Services; Zambales; On-site; PHP 240,000 - 360,000; Full time

Job summary

A reputable hospitality staffing agency in the Philippines is seeking a skilled leader to manage waitstaff at a prestigious resort. The ideal candidate will have at least 3 years of experience in an upscale establishment, demonstrating exceptional customer service, training abilities, and knowledge of food and beverage operations. This role emphasizes compliance with health standards and keen guest engagement. Strong English communication skills are essential for this position.

Qualifications

• At least 3 years of work experience in the same role, preferably in a hotel or upscale restaurant.
• Experience in leading or supervising a Food and Beverage Team.
• Knowledgeable in handling guest engagement and resolving complaints.
• Knowledgeable in guest engagement and resolving complaints.
• Ability to create food and beverage promotions.
• Skilled in preparing reports.
• Speaks and writes in English.
• Pleasing personality.

Responsibilities

• Lead and coordinate the waitstaff to ensure high standards are met.
• Manage reservations and ensure proper table settings and service flow.
• Ensure compliance with health and safety regulations.
• Manage reservations and ensure proper table settings and service flow.
• Ensure compliance with health and safety regulations in the dining area.

Skills

Leadership and coordination

Exceptional customer service

Training and mentoring

Problem-solving and complaint resolution

Food and beverage promotions

Report preparation

English communication

Education

College graduate in Hotel and Restaurant Management

Job description

Job Description

• Lead and coordinate the waitstaff to ensure a high standard of service is maintained.
• Provide exceptional customer service and address guest inquiries and complaints promptly.
• Assist in training and mentoring junior waitstaff to enhance team performance.
• Manage reservations and ensure proper table settings and service flow.
• Ensure compliance with health and safety regulations in the dining area.
• With at least 3 years work experience under the same capacity preferable in hotel or upscale restaurant setting.
• Had lead or supervised an F&B Team.
• Experienced in handling restaurant and bar operations including corporate functions.
• Knowledgeable in handling guest engagement, conversant and resolving complaints.
• Can create food and beverage promotions.
• With skills in preparing reports.
• College graduate preferable in Hotel and Restaurant Management.
• Can speak and write in English.
• Pleasing personality.

Working Location

Kamana Sanctuary Spa Resort. Q7C5+W72, Ilanin Forest West, Subic Bay Freeport Zone, 2222 Zambales, Philippines

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