Captain Waiter

SmartLine Human Resource Services Inc; Caloocan; On-site; PHP 357,000 - 536,000; Full time

Benefits offered by this job

Life Insurance

Health & Wellness benefits

Job summary

A staffing solution provider in Caloocan is looking for a Restaurant Supervisor to oversee the waitstaff and ensure excellent customer service. Responsibilities include managing reservations, training new team members, and addressing customer complaints effectively. The ideal candidate should have a Bachelor's degree in Hospitality Management alongside 2–4 years of supervisory experience in a restaurant environment. Strong leadership and detail-oriented skills are essential for thriving in a fast-paced setting.

Qualifications

• Bachelor's degree in Hospitality Management or a related field is required.
• 2–4 years of experience in a restaurant environment, preferably in a supervisory role.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee and coordinate the activities of the waitstaff.
• Assist in training and mentoring new team members.
• Manage reservations and guest seating.
• Resolve customer complaints for satisfaction.
• Maintain inventory of dining supplies.

Skills

Strong leadership and communication skills

Customer-focused

Detail-oriented

Ability to manage multiple tables

Education

Bachelor's degree in Hospitality Management

Job description

On-site - Caloocan 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Description

• Oversee and coordinate the activities of the waitstaff to ensure excellent customer service.
• Assist in training and mentoring new team members on service protocols and menu offerings.
• Manage reservations and guest seating to optimize the dining experience.
• Resolve customer complaints and ensure their satisfaction during their dining experience.
• Maintain inventory of dining supplies and assist in ordering as necessary.

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality Management or a related field.
• Experience Level: 2–4 years of experience in a restaurant environment, preferably in a supervisory role.
• Skills and Competencies: Strong leadership and communication skills.
• Responsibilities and Duties: Ability to manage multiple tables and prioritize tasks effectively.
• Qualities and Traits: Customer-focused, detail-oriented, and able to work well under pressure.
• Working Conditions: Fast-paced restaurant environment with flexible working hours.