Cantonese CS Specialist - Tickets, Billing & Booking Support

J-K Netwok Services; Metro Manila; On-site; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

HMO

Insurance

PTO credits

Sick Leave

Government-Mandated Benefits

Night differential

Other benefits

Job summary

J-K Netwok Services in the Philippines is hiring a Cantonese Customer Support Representative for on-site work at Pasig, Iloilo, or Dumaguete sites. You will handle ticket sales, refunds, and inquiries, with a shifting schedule and a monthly salary of Php 130,000.

Open to HS graduates to Bachelor’s graduates, with strong Cantonese and English communication. Prior BPO or customer service experience is advantageous.

Qualifications

• Fluent Cantonese with conversational English is required.
• Open to High School graduates, undergraduates, and Bachelor’s graduates.
• Experience in BPO or customer service is a plus; strong communication skills.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delayed delivery or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints from buyers and sellers.
• Coordinate with internal teams for ticket resolution or escalation cases.
• Respond to inquiries about bookings, promos, and reservations via email and chat.
• Ensure requests are handled in a timely manner.
• Responsible for handling and managing reservations and cancellations.

Skills

Cantonese language proficiency

English language proficiency

Customer service experience

MS Office

Computer literacy

Education

High School diploma or equivalent

Undergraduate

Bachelor’s degree

Job description

J-K Netwok Services in the Philippines is hiring a Cantonese Customer Support Representative for on-site work at Pasig, Iloilo, or Dumaguete sites. You will handle ticket sales, refunds, and inquiries, with a shifting schedule and a monthly salary of Php 130,000.

Open to HS graduates to Bachelor’s graduates, with strong Cantonese and English communication. Prior BPO or customer service experience is advantageous.