Cantonese Service Desk Specialist - On-site

J-K Netwok Services; Metro Manila; On-site; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits will be discussed

Night differential

Job summary

J-K Netwok Services is seeking a Cantonese Service Desk Specialist to join our on-site support teams in Pasig, Iloilo, or Dumaguete. The role requires strong Cantonese communication and good English skills, with experience in customer service and BPO advantageous. The position offers a shifting schedule and a competitive benefits package.

Work is on-site, with a salary of PHP 130,000 monthly. We value excellent phone etiquette, problem-solving, and the ability to navigate websites and MS Office

Qualifications

• Proficient in Cantonese and conversational-proficient in English.
• Open to High School graduates, Undergraduates, and Bachelor's graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage.
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet).
• Knowledgeable in navigating websites and the internet.

Responsibilities

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers' inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer's requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Skills

Cantonese language

English proficiency

Education

High School graduates

Undergraduates

Bachelor's graduates

Tools

MS Office

Internet

Job description

J-K Netwok Services is seeking a Cantonese Service Desk Specialist to join our on-site support teams in Pasig, Iloilo, or Dumaguete. The role requires strong Cantonese communication and good English skills, with experience in customer service and BPO advantageous. The position offers a shifting schedule and a competitive benefits package.

Work is on-site, with a salary of PHP 130,000 monthly. We value excellent phone etiquette, problem-solving, and the ability to navigate websites and MS Office