Cantonese IT Support Specialist — On-site, BPO Tech Help

J-K Netwok Services; Metro Manila; On-site; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

HMO

Insurance

PTO credits

Sick Leave

Vacation Leave

Govt benefits

Night differential

Other benefits

Job summary

J-K Netwok Services is seeking a Cantonese IT Support Specialist to join our on-site BPO team in Pasig, Iloilo, or Dumaguete. The role involves assisting customers with bookings, ticketing issues, refunds, and billing inquiries, while leveraging Cantonese and English language skills for high-quality support.

Ideal candidates have strong phone etiquette, solid computer proficiency (MS Office, internet), and experience in customer service or sales within a BPO setting.

Qualifications

• Proficient in Cantonese and conversational-proficient in English.
• Open to HS grads, undergraduates, and bachelor's grads in any course.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.

Skills

Cantonese

English

Customer service

MS Office

Computers

Job description

J-K Netwok Services is seeking a Cantonese IT Support Specialist to join our on-site BPO team in Pasig, Iloilo, or Dumaguete. The role involves assisting customers with bookings, ticketing issues, refunds, and billing inquiries, while leveraging Cantonese and English language skills for high-quality support.

Ideal candidates have strong phone etiquette, solid computer proficiency (MS Office, internet), and experience in customer service or sales within a BPO setting.