Cantonese CX Specialist – On-site BPO

J-K Netwok Services; Metro Manila; On-site; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits will be discussed by公司

Job summary

J-K Netwok Services in the Philippines is hiring a Cantonese Customer Contact Specialist to assist customers with bookings, refunds, and inquiries. This on-site role is based in Pasig, Iloilo, or Dumaguete and operates on a shifting schedule. Ideal candidates are fluent in Cantonese with conversational English, have strong communication skills, and are comfortable with computers.

BPO experience is a plus. HMO and other benefits are provided, including government-mandated benefits and night

Qualifications

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses
• Open to Foreign Nationals with a permanent visa
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

Responsibilities

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Skills

Cantonese

English (conversational)

Phone etiquette

Computer skills

MS Office

Education

High School diploma

Undergraduate

Bachelor’s degree

Job description

J-K Netwok Services in the Philippines is hiring a Cantonese Customer Contact Specialist to assist customers with bookings, refunds, and inquiries. This on-site role is based in Pasig, Iloilo, or Dumaguete and operates on a shifting schedule. Ideal candidates are fluent in Cantonese with conversational English, have strong communication skills, and are comfortable with computers.

BPO experience is a plus. HMO and other benefits are provided, including government-mandated benefits and night