Cantonese Customer Support Agent – On-site

J-K Netwok Services; Metro Manila; Vor Ort; PHP 1.320.000 - 1.581.000; Vollzeit

Benefits dieser Stelle

HMO

Insurance

PTO credits

Sick Leave/Vacation Leave

Government-Mandated Benefits

Night differential

Zusammenfassung

J-K Netwok Services in the Philippines is seeking a Cantonese Customer Support Agent for on-site work in Pasig, Iloilo, or Dumaguete. The role requires Cantonese fluency and conversational English, and welcomes HS graduates up to Bachelor's.

You will assist customers with ticket purchases, refunds, and inquiries, handle payments and account access issues, and coordinate with internal teams to resolve problems.

Qualifikationen

• Fluent in Cantonese with conversational English.
• Open to HS graduates, undergraduates and graduates of any course.
• Knowledge of basic computer tools and internet navigation.

Aufgaben

• Assist customers with ticket purchases, transfers and refunds.
• Address issues like missing tickets or delays and resolve billing concerns.
• Support login, verification and security for customer accounts.
• Coordinate with internal teams for ticket resolution and escalation.
• Respond to inquiries about bookings, promos and reservations via email and chat.
• Ensure requests are handled timely and bookings are managed including cancellations.

Kenntnisse

Cantonese

English ( conversational )

Phone etiquette

Computer skills

Ausbildung

High school diploma or equivalent

Undergraduate degree

Bachelor’s degree

Tools

MS Office

Internet navigation

Jobbeschreibung

J-K Netwok Services in the Philippines is seeking a Cantonese Customer Support Agent for on-site work in Pasig, Iloilo, or Dumaguete. The role requires Cantonese fluency and conversational English, and welcomes HS graduates up to Bachelor's.

You will assist customers with ticket purchases, refunds, and inquiries, handle payments and account access issues, and coordinate with internal teams to resolve problems.