Cantonese Helpdesk Specialist — On-site Support Pro

J-K Netwok Services; Metro Manila; On-site; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits discussed directly

Job summary

J-K Netwok Services is seeking a Cantonese Helpdesk Specialist to join our on-site team across Pasig, Iloilo, or Dumaguete sites. The role focuses on assisting customers with bookings, payments, and account issues while communicating in Cantonese and English.

The position offers night differential and comprehensive benefits. The ideal candidate will have strong phone etiquette, good written communication, and familiarity with MS Office and internet navigation.

Qualifications

• Proficient in Cantonese with conversational English ability.
• Open to HS grads, undergrads, or graduates in any course.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delays, or invalid tickets.
• Support payment concerns and billing disputes.
• Assist with account access issues (login, verification, security).
• Manage customer complaints and escalation cases with internal teams.
• Respond to inquiries about bookings, promos, and reservations via email/chat.

Skills

Cantonese proficiency

English conversation

Education

Open to High School/Undergrad/Bachelor's

Tools

MS Office

Internet navigation

Job description

J-K Netwok Services is seeking a Cantonese Helpdesk Specialist to join our on-site team across Pasig, Iloilo, or Dumaguete sites. The role focuses on assisting customers with bookings, payments, and account issues while communicating in Cantonese and English.

The position offers night differential and comprehensive benefits. The ideal candidate will have strong phone etiquette, good written communication, and familiarity with MS Office and internet navigation.