Cantonese Customer Service Specialist — On-site

J-K Netwok Services; Metro Manila; On-site; PHP 1,233,000 - 1,668,000; Full time

Benefits offered by this job

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits discussed

Job summary

J-K Netwok Services is seeking a Cantonese Customer Service Specialist for on-site roles in Pasig, Iloilo, or Dumaguete. The position involves assisting customers with bookings, refunds, and inquiries via email and chat, with a shifting schedule and competitive benefits.

Applicants should be proficient in Cantonese and English, open to various education levels, and bring strong communication and computer skills. Prior BPO experience is advantageous.

Qualifications

• Cantonese proficiency and conversational English required.
• Open to HS/Undergrad/Bachelor’s graduates.
• Experience in customer service and BPO is a big plus.
• Excellent phone etiquette and strong communication skills.

Responsibilities

• Assist customers with ticket purchases, transfers and refunds.
• Handle issues like missing tickets, delays, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access (login, verification, security).
• Manage complaints and coordinate with internal teams for resolution.
• Respond to inquiries about bookings, promos, and reservations via email/chat.
• Ensure requests are handled in a timely and appropriate manner.
• Manage reservations and cancellations of bookings.

Skills

Cantonese

English

Phone etiquette

Computers

Customer service

BPO experience

Tools

MS Office

Internet

Job description

J-K Netwok Services is seeking a Cantonese Customer Service Specialist for on-site roles in Pasig, Iloilo, or Dumaguete. The position involves assisting customers with bookings, refunds, and inquiries via email and chat, with a shifting schedule and competitive benefits.

Applicants should be proficient in Cantonese and English, open to various education levels, and bring strong communication and computer skills. Prior BPO experience is advantageous.