Cantonese Service Desk Specialist

J-K Netwok Services; Metro Manila; On-site; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits will be discussed

Night differential

Job summary

J-K Netwok Services is seeking a Cantonese Service Desk Specialist to join our on-site support teams in Pasig, Iloilo, or Dumaguete. The role requires strong Cantonese communication and good English skills, with experience in customer service and BPO advantageous. The position offers a shifting schedule and a competitive benefits package.

Work is on-site, with a salary of PHP 130,000 monthly. We value excellent phone etiquette, problem-solving, and the ability to navigate websites and MS Office

Qualifications

• Proficient in Cantonese and conversational-proficient in English.
• Open to High School graduates, Undergraduates, and Bachelor's graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage.
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet).
• Knowledgeable in navigating websites and the internet.

Responsibilities

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers' inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer's requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Skills

Cantonese language

English proficiency

Education

High School graduates

Undergraduates

Bachelor's graduates

Tools

MS Office

Internet

Job description

Company Profile:

One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.

Position: Cantonese Service Desk Specialist

Company Industry: BPO Company

Work Location: Pasig, Iloilo, or Dumaguete Site.

Work Schedule: Shifting Schedule

Salary: Php 130,000

Work Set-up: Work On-site

BENEFITS:

• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor's graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

RESPONSIBILITIES OF JOB APPLICATION:

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers' inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer's requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment