Cantonese Customer Service Specialist

J-K Netwok Services; Metro Manila; Sur place; PHP 1 233 000 - 1 668 000; Plein temps

Avantages offerts par ce poste

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits discussed

Résumé du poste

J-K Netwok Services is seeking a Cantonese Customer Service Specialist for on-site roles in Pasig, Iloilo, or Dumaguete. The position involves assisting customers with bookings, refunds, and inquiries via email and chat, with a shifting schedule and competitive benefits.

Applicants should be proficient in Cantonese and English, open to various education levels, and bring strong communication and computer skills. Prior BPO experience is advantageous.

Qualifications

• Cantonese proficiency and conversational English required.
• Open to HS/Undergrad/Bachelor’s graduates.
• Experience in customer service and BPO is a big plus.
• Excellent phone etiquette and strong communication skills.

Responsabilités

• Assist customers with ticket purchases, transfers and refunds.
• Handle issues like missing tickets, delays, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access (login, verification, security).
• Manage complaints and coordinate with internal teams for resolution.
• Respond to inquiries about bookings, promos, and reservations via email/chat.
• Ensure requests are handled in a timely and appropriate manner.
• Manage reservations and cancellations of bookings.

Connaissances

Cantonese

English

Phone etiquette

Computers

Customer service

BPO experience

Outils

MS Office

Internet

Description du poste

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.

Position: Cantonese Customer Service Specialist

Company Industry: BPO Company

Work Location: Pasig, Iloilo, or Dumaguete Site.

Work Schedule: Shifting Schedule

Salary: Php 130,000

Work Set-up: Work On-site

BENEFITS

• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

RESPONSIBILITIES OF JOB APPLICATION

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment