Cantonese Bilingual Representative

J-K Netwok Services; Metro Manila; On-site; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits will be discussed

Job summary

J-K Netwok Services in Pasig, Iloilo, or Dumaguete is seeking a Cantonese bilingual representative for on-site work with a shifting schedule. The role requires Cantonese proficiency and conversational English, with flexibility for various site locations.

Responsibilities include assisting customers with bookings, refunds, payments, and account access, while coordinating with internal teams to resolve issues. Benefits and government-mandated provisions are offered.

Qualifications

• Fluent or native Cantonese with conversational English.
• Open to HS graduates, undergrads, or grads in any course.
• Excellent communication and interpersonal skills.
• Proficient in computers (MS Office, Internet).
• Experience in customer service or BPO is a plus.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delays, or invalid tickets.
• Support payment concerns and billing disputes.
• Assist with account access (login, verification, security).
• Manage customer complaints and coordinate with internal teams for resolution.
• Respond to inquiries about bookings, promos, and reservations via email and chat.

Skills

Cantonese

Conversational English

Phone etiquette

Computer proficiency

Ticketing knowledge

Tools

MS Office

Internet navigation

Job description

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.

Position: Cantonese Bilingual Representative

Company Industry: BPO Company

Work Location: Pasig, Iloilo, or Dumaguete Site.

Work Schedule: Shifting Schedule

Salary: Php 130,000

Work Set-up: Work On-site

BENEFITS:

• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor's graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

RESPONSIBILITIES OF JOB APPLICATION:

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers' inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer's requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment