Cantonese Helpdesk Specialist

J-K Netwok Services; Metro Manila; Sur place; PHP 1 320 000 - 1 581 000; Plein temps

Avantages offerts par ce poste

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits discussed directly

Résumé du poste

J-K Netwok Services is seeking a Cantonese Helpdesk Specialist to join our on-site team across Pasig, Iloilo, or Dumaguete sites. The role focuses on assisting customers with bookings, payments, and account issues while communicating in Cantonese and English.

The position offers night differential and comprehensive benefits. The ideal candidate will have strong phone etiquette, good written communication, and familiarity with MS Office and internet navigation.

Qualifications

• Proficient in Cantonese with conversational English ability.
• Open to HS grads, undergrads, or graduates in any course.

Responsabilités

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delays, or invalid tickets.
• Support payment concerns and billing disputes.
• Assist with account access issues (login, verification, security).
• Manage customer complaints and escalation cases with internal teams.
• Respond to inquiries about bookings, promos, and reservations via email/chat.

Connaissances

Cantonese proficiency

English conversation

Formation

Open to High School/Undergrad/Bachelor's

Outils

MS Office

Internet navigation

Description du poste

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Position: Cantonese Helpdesk Specialist Company Industry: BPO Company Work Location: Pasig, Iloilo, or Dumaguete Site. Work Schedule: Shifting Schedule Salary: Php 130,000 Work Set-up: Work On-site BENEFITS:

• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

RESPONSIBILITIES OF JOB APPLICATION:

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment