Cantonese Customer Contact Specialist

J-K Netwok Services; Metro Manila; On-site; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits will be discussed by公司

Job summary

J-K Netwok Services in the Philippines is hiring a Cantonese Customer Contact Specialist to assist customers with bookings, refunds, and inquiries. This on-site role is based in Pasig, Iloilo, or Dumaguete and operates on a shifting schedule. Ideal candidates are fluent in Cantonese with conversational English, have strong communication skills, and are comfortable with computers.

BPO experience is a plus. HMO and other benefits are provided, including government-mandated benefits and night

Qualifications

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses
• Open to Foreign Nationals with a permanent visa
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

Responsibilities

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Skills

Cantonese

English (conversational)

Phone etiquette

Computer skills

MS Office

Education

High School diploma

Undergraduate

Bachelor’s degree

Job description

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Position: Cantonese Customer Contact Specialist. Company Industry: BPO Company. Work Location: Pasig, Iloilo, or Dumaguete Site. Work Schedule: Shifting Schedule. Salary: Php 130,000. Work Set-up: Work On-site.

Benefits:

• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

Requirements of the job:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

Responsibilities of job application:

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Recruitment Process (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment