Cantonese Customer Support Agent

J-K Netwok Services; Metro Manila; Presencial; PHP 1.320.000 - 1.581.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Insurance

PTO credits

Sick Leave/Vacation Leave

Government-Mandated Benefits

Night differential

Descripción de la vacante

J-K Netwok Services in the Philippines is seeking a Cantonese Customer Support Agent for on-site work in Pasig, Iloilo, or Dumaguete. The role requires Cantonese fluency and conversational English, and welcomes HS graduates up to Bachelor's.

You will assist customers with ticket purchases, refunds, and inquiries, handle payments and account access issues, and coordinate with internal teams to resolve problems.

Formación

• Fluent in Cantonese with conversational English.
• Open to HS graduates, undergraduates and graduates of any course.
• Knowledge of basic computer tools and internet navigation.

Responsabilidades

• Assist customers with ticket purchases, transfers and refunds.
• Address issues like missing tickets or delays and resolve billing concerns.
• Support login, verification and security for customer accounts.
• Coordinate with internal teams for ticket resolution and escalation.
• Respond to inquiries about bookings, promos and reservations via email and chat.
• Ensure requests are handled timely and bookings are managed including cancellations.

Conocimientos

Cantonese

English ( conversational )

Phone etiquette

Computer skills

Educación

High school diploma or equivalent

Undergraduate degree

Bachelor’s degree

Herramientas

MS Office

Internet navigation

Descripción del empleo

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.

Position: Cantonese Customer Support Agent

Company Industry: BPO Company

Work Location: Pasig, Iloilo, or Dumaguete Site.

Work Schedule: Shifting Schedule

Salary: Php 130,000

Work Set-up: Work On-site

BENEFITS:

• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

RESPONSIBILITIES OF JOB APPLICATION:

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment