Cantonese It Support Specialist

J-K Netwok Services; Metro Manila; On-site; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

HMO

Insurance

PTO credits

Sick Leave

Vacation Leave

Govt benefits

Night differential

Other benefits

Job summary

J-K Netwok Services is seeking a Cantonese IT Support Specialist to join our on-site BPO team in Pasig, Iloilo, or Dumaguete. The role involves assisting customers with bookings, ticketing issues, refunds, and billing inquiries, while leveraging Cantonese and English language skills for high-quality support.

Ideal candidates have strong phone etiquette, solid computer proficiency (MS Office, internet), and experience in customer service or sales within a BPO setting.

Qualifications

• Proficient in Cantonese and conversational-proficient in English.
• Open to HS grads, undergraduates, and bachelor's grads in any course.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.

Skills

Cantonese

English

Customer service

MS Office

Computers

Job description

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.
Position: Cantonese IT Support Specialist
Company Industry: BPO Company
Work Location: Pasig, Iloilo, or Dumaguete Site.
Work Schedule: Shifting Schedule
Salary: Php 130,000
Work Set-up: Work On-site

BENEFITS:

• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment