Senior Customer Experience Trainer — Elevate Call Center

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Life Insurance

HMO

Job Training

Job summary

A prominent HR consultancy in Metro Manila seeks a Customer Experience Trainer - Senior Executive to design and implement training programs for call center staff. The ideal candidate will have 2-3 years of experience in training, a Bachelor’s degree, and strong communication skills. Responsibilities include assessing training effectiveness and collaborating with management. This full-time position offers health insurance, a performance bonus, and professional development opportunities.

Qualifications

• 2-3 years of experience in training or as a process trainer.
• Proven ability to develop and facilitate training programs for diverse audiences.

Responsibilities

• Design and implement training programs aimed at enhancing customer experience.
• Conduct training sessions for call center staff to improve service quality.
• Assess training effectiveness and provide feedback.

Skills

Strong communication skills

Experience in call center operations

Ability to train effectively

Education

Bachelor's degree in a relevant field

Job description

A prominent HR consultancy in Metro Manila seeks a Customer Experience Trainer - Senior Executive to design and implement training programs for call center staff. The ideal candidate will have 2-3 years of experience in training, a Bachelor’s degree, and strong communication skills. Responsibilities include assessing training effectiveness and collaborating with management. This full-time position offers health insurance, a performance bonus, and professional development opportunities.