Account/Process Trainer (Clark Pampanga) | Onsite

TASQ Staffing Solutions; Philippines; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Quarterly performance bonus

HMO and Life Insurance for employee &

Job summary

TASQ Staffing Solutions in the Philippines is seeking an Account/Process Trainer to lead training programs in a fast-paced BPO environment, onsite in Clark Pampanga. You will develop curricula, deliver sessions, and assess learning needs to boost performance and customer service quality.

Requirements include 2–3 years as a trainer in BPO, strong communication skills, a 4-year degree, and familiarity with tech support. Quarterly performance bonuses and benefits are offered.

Qualifications

• 3+ years of training experience in soft skills and customer service.
• At least 2–3 years trainer experience in the BPO industry.
• Preferably with background or knowledge in Tech Support.
• Excellent oral and written communication.
• Graduate of any 4-year course.

Responsibilities

• Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies.
• Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology.
• Course Delivery: Possesses effective delivery/training techniques and methods.
• Research Methodology: Basic knowledge of research methodology and principles to carry out research ethically and effectively with guidance.

Skills

Training

Communication

Customer Service

Tech Support

Analytical Thinking

Screening

Education

4-year degree

Bachelor's degree

Tools

Word

Excel

PowerPoint

Job description

About the job Account/Process Trainer (Clark Pampanga) | Onsite

Shift: Shifting Schedules

Responsibilities:

• Training Needs Analysis: Ability to extend follow- up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies.
• Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology.
• Course Delivery: Possesses effective delivery/training techniques and methods.
• Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills:

• CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
• Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
• Profile Screening Criteria /Checks: Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.

Requirements:

• Graduate of any 4‑year course.
• At least 2 to 3 years trainer experience in the BPO industry
  
• Preferably with background or knowledge in Tech Support.
  
• Excellent oral and written communication.
• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.