Call Center Sales Agent (Warm Leads)

Adaptive Teams; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Working completely remote

Location independence

15 Paid leave days

Quarterly bonus

Weekend bonus

Yearly salary increase policy (7% 6m,

Long-term position with growth

Growth in a stable team

Fast-paced team

Job summary

Adaptive Teams in a fully remote partner agency serving the self-storage industry seeks a motivated sales associate. Turn incoming calls and online leads into confirmed rentals, guiding customers through unit options and pricing while upselling when appropriate to boost revenue.

You will log interactions in the CRM, hit performance targets, and collaborate with a fast-paced team to stay sharp and deliver top-tier service every day.

Qualifications

• 1+ year in sales or call center experience.
• Confident, persuasive communicator with strong listening skills.
• Goal-driven with a track record of meeting quotas.
• Comfortable with CRM tools, call software, and everyday tech.
• Able to navigate multiple platforms while on live calls.
• Must be available to work within US time zones.

Responsibilities

• Turn incoming calls and online leads into rentals.
• Guide customers through unit options and pricing.
• Upsell to boost revenue and occupancy.
• Handle move-out calls with empathy and retention-focused rebuttals.
• Log customer interactions in the CRM accurately.
• Hit key performance targets: conversions, follow-ups, call volumes.
• Collaborate in team huddles and training sessions.
• Provide top-tier, on-brand customer service.

Skills

Sales experience

Active listening

Goal oriented

Tech-savvy

CRM usage

Multitasking

US time zones

Tools

CRM tools

Call software

Microsoft Office

Job description

About the Company

This is a full-time role for a partner agency in the self-storage industry, specializing in technology-driven storage solutions. They focus on enhancing the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure and convenient storage options.

Location

Latin America & the Philippines - Fully Remote

Your Mission: Day to Day Responsibilities

• Turn incoming calls and online leads into confirmed self-storage rentals
• Guide customers through unit options and pricing, matching needs with solutions
• Upsell when appropriate to boost revenue and occupancy
• Handle move-out calls with empathy—aiming to retain customers through tailored rebuttals
• Log customer interactions in the CRM with accuracy and timeliness
• Hit key performance targets: conversions, follow-ups, and call volumes
• Collaborate in team huddles and training sessions to stay sharp
• Provide top-tier, on-brand customer service every time

Your Toolbox: Skills to be Successful

• 1+ year in sales or a call center (bonus points if you’ve done both)
• Confident, persuasive communicator with strong listening skills
• Goal-driven with a competitive edge and drive to exceed quotas
• Comfortable with CRM tools, call software, and everyday tech (Microsoft Office, etc.)
• Quick on your feet—adaptable, coachable, and ready to problem-solve
• Must be tech-savvy and able to quickly navigate multiple platforms throughout the day, including while handling live calls.
• Must be available to work within US time zones.
• An internet speed of at least 10 Mbps download and 5 Mbps upload is required.

Your Perks: What's in it for you

• Working completely remote
• Location independence
• 15 Paid leave days
• Quarterly bonusWeekend bonus
• Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team