Storage Specialist (Customer Service and Sales) - Pasig

Loc & Stor 24/7, Inc.; Pasig; On-site; PHP 240,000 - 300,000; Full time

Job summary

A leading self-storage company in the Philippines is seeking a Storage Specialist to provide top-notch customer service, manage documentation, and ensure facility operational goals are met. You will build relationships with clients, handle administrative duties, and assist in facility maintenance. The ideal candidate has a bachelor's degree, customer service experience, and proficiency in M365 tools. This role demands attention to detail and strong interpersonal skills.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience in customer service or related fields is essential.
• Knowledge of M365 including Excel and SharePoint is required.
• Strong written and verbal communication skills are critical.
• Ability to work as a team player, with minimal supervision.

Responsibilities

• Provide exceptional customer service and build strong relationships.
• Accurately enter customer details into the management system.
• Ensure accurate reporting and explain discrepancies as needed.
• Support development and documentation of operational procedures.
• Promote products through various communication channels.
• Resolve customer inquiries professionally both in person and on the phone.
• Maintain supplies of moving and packing materials.
• Conduct site inspections and support audits of facility operations.
• Assists in following up overdue tenants and sending invoices.
• Conducts physical site inspections and supports auditing of facility and operations.
• Maintains a neat, safe, secure, world-class facility.
• Provides general administrative support and other related self-storage tasks.

Skills

Customer focus

Excellent communication skills

Attention to detail

Interpersonal skills

Proficiency in M365

Education

Bachelor's degree or equivalent

Tools

Excel

SharePoint

Word

Job description

Overview

Job description: Under the direct supervision of the Facility Manager, the Storage Specialist helps promote and grow the company within the Philippines and primarily acts as a front liner in dealing with customers and provides exceptional customer service, performs admin roles and documentation, and ensures facility goals are met such as meeting occupancy and income goals. The Self-Storage Specialist is also responsible for ensuring that Loc&Stor 24/7, Inc. facility is properly maintained.

Responsibilities

• Provides world-class customer service by building stronger customer relationships with our current clients and identifies and nurtures potential new clients.

• Enters customer and potential customer details accurately into the management system

• Ensures accurate reporting (using management software) and explains discrepancies, exceptions, and abnormalities daily and monthly.

• Supports the development and documentation of company operational procedures.

• Promotes Loc&Stor 24/7, Inc. product at the business site, via email, over the phone, and occasionally through customer visits.

• Resolves customer problems and professionally handling telephone and walk-in inquiries

• Sells and Rents in-store merchandise and maintains supplies of moving and packing materials

• Maintains all required tenant documentation in a neat and orderly manner as directed by the management.

• Assists in following up overdue tenants and sending out invoices when needed.

• Conducts physical Site Inspection of the self-storage facility and supports the auditing of the facility and operations.

• Assists in ensuring a neat, clean, safe, secure, and world-class facility by maintaining a world-class facility.

• Provides general administrative support and other related self-storage specialist tasks as required by the management.

Job Requirements

• The candidate must possess at least a bachelor’s degree or equivalent.

• Proven experience handling customer service or equivalent.

• Knowledge in M365 (Excel, SharePoint, word).

• Excellent written and verbal communication skills.

• Customer focus & strong interpersonal skills.

• Pays attention to detail, and multi-tasker.

• A team player and can work with minimal supervision.

• Excellent negotiation and interpersonal skills.