Dialer (US Sales Team)

NightOwl Consulting; Quezon City; On-site; PHP 334,800 - 669,600; Full time

Benefits offered by this job

Above market salary

HMO on Day 1 for principal and two dependents

Government-mandated benefits

Performance-based Incentives

Quarterly Company Events

In-depth training for career growth

Great Company Culture

1,000 PHP De Minimis

Equipment and software provided

Job summary

A dynamic consulting firm in Quezon City is seeking a detail-oriented Dialer to join the US Sales Team. The role includes making outbound calls to potential clients, generating leads, and supporting sales efforts. The ideal candidate will have strong English skills, sales experience, and the ability to manage high call volumes efficiently. Benefits include an above-market salary, health coverage starting on Day 1, and performance-based incentives.

Qualifications

• 2-3 years of experience in cold calling or call center roles targeting US companies.
• Strong verbal communication and active listening skills.
• Ability to manage multiple leads and prioritize tasks efficiently.

Responsibilities

• Make outbound calls to potential customers using an automated dialing system.
• Proactively reach out to potential clients and qualify leads.
• Maintain accurate records of interactions in the CRM system.

Skills

Excellent English Proficiency

Sales & Customer Service Experience

Competitive & Goal-Oriented

Service-Oriented & Relationship Building

Communication & Listening Skills

Organizational & Multitasking Abilities

Tech-savvy & CRM Knowledge

Problem-Solving & Initiative

Resilience & Adaptability

Education & Leadership

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM software

Automated dialing systems

Job description

Dialer (US Sales Team)

Department: Operations

Employment Type: Full Time

Location: Client

Compensation: ₱30,000 - ₱60,000 / month

Description

We are seeking a detail-oriented and proactive Dialer to join our team. The Dialer will be responsible for making outbound calls to potential and existing customers using an automated dialing system. The ideal candidate should possess excellent communication skills, maintain professionalism, and be able to handle high call volumes efficiently.

Key Responsibilities

• Cold Calling & Lead Generation: Proactively reach out to potential clients, identifying and qualifying leads while maintaining a warm and professional approach.
• Appointment Setting & Follow-ups: Schedule meetings for team members and follow up with prospects to nurture relationships and guide them through the sales process.
• Sales & Client Engagement: Sell staffing direct-hire and staff augmentation services, clearly communicating value and fostering long-term client relationships.
• CRM & Database Management: Maintain accurate records of interactions in the CRM system to ensure streamlined communication and organized follow-ups.
• Customer Support & Product Assistance: Address customer inquiries via phone, email, and chat, providing support for products and services while resolving concerns effectively.
• Market Research & Industry Awareness: Stay informed on industry trends and insights to provide relevant information to potential clients.
• Compliance & Call Guidelines: Follow scripts and company policies while adhering to industry regulations regarding outbound calls.
• Performance & Target Achievement: Meet or exceed call, sales, and revenue targets while maintaining a focus on customer satisfaction.
• Networking & Relationship Building: Expand professional connections through networking events, associations, and social media platforms.
• Training & Continuous Improvement: Participate in training sessions to enhance product knowledge, customer service, and sales techniques.

Skills, Knowledge and Expertise

• Excellent English Proficiency: Strong spoken and written English skills, with the ability to articulate ideas clearly and persuasively over the phone.
• Sales & Customer Service Experience: 2-3 years of experience in cold calling, telemarketing, or call center roles targeting US companies. Previous sales or customer service experience is advantageous.
• Competitive & Goal-Oriented: Tenacious sales attitude, persistence in making high-volume outbound calls, and the ability to handle rejection professionally.
• Service-Oriented & Relationship Building: Strong customer service skills with the ability to build rapport, establish relationships, and provide a positive experience for potential clients.
• Communication & Listening Skills: Strong verbal communication and active listening skills to effectively engage prospects and address their needs.
• Organizational & Multitasking Abilities: Ability to manage multiple leads, prioritize tasks efficiently, and work in a fast-paced environment.
• Tech-savvy & CRM Knowledge: Comfortable using automated dialing systems, CRM software, and other communication tools.
• Problem-Solving & Initiative: Strong problem-solving skills, ability to work independently and collaboratively, and a proactive approach to challenges.
• Resilience & Adaptability: Patience and the ability to perform under pressure while meeting deadlines and sales targets.
• Education & Leadership: High school diploma or equivalent (Bachelor’s degree preferred but not required); previous experience managing junior sales teammates is a plus.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• In-depth training for career growth
• Great Company Culture and HR experience
• 1,000 PHP De Minimis
• Equipment and software provided