Storage Specialist (Customer Service and Sales) - Pasig

Loc&Stor 24/7, Inc; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Loc&Stor 24/7, Inc in Pasig, Philippines is seeking a Storage Specialist to enhance customer relationships and ensure exceptional service. This role involves providing front-line assistance, maintaining facility standards, and supporting operational goals. The ideal candidate must possess a bachelor’s degree and have proven customer service experience.

Responsibilities include accurate customer data entry, reporting discrepancies, promoting products, and conducting site inspections. Strong communication and interpersonal skills are crucial for success in this position.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience in customer service preferred.
• Knowledge in M365 applications essential.

Responsibilities

• Provide exceptional customer service to clients.
• Accurately enter customer details into the management system.
• Ensure accurate reporting and explain discrepancies.
• Support company operational procedures documentation.
• Promote products via various channels.
• Resolve customer inquiries professionally.
• Maintain supplies of moving and packing materials.
• Conduct physical site inspections of the facility.

Skills

Customer focus

Excellent communication skills

Attention to detail

Team player

Negotiation skills

Education

Bachelor’s degree or equivalent

Tools

M365 (Excel, SharePoint, Word)

Job description

Under the direct supervision of the Facility Manager, the Storage Specialist helps promote and grow the company within the Philippines and primarily acts as a front liner in dealing with customers and provides exceptional customer service, performs admin roles and documentation, and ensures facility goals are met such as meeting occupancy and income goals. The Self‑Storage Specialist is also responsible for ensuring that Loc&Stor 24/7, Inc. facility is properly maintained.

Job Responsibilities

• Provides world‑class customer service by building stronger customer relationships with our current clients and identifies and nurtures potential new clients.
• Enters customer and potential customer details accurately into the management system.
• Ensures accurate reporting (using management software) and explains discrepancies, exceptions, and abnormalities daily and monthly.
• Supports the development and documentation of company operational procedures.
• Promotes Loc&Stor 24/7, Inc. product at the business site, via email, over the phone, and occasionally through customer visits.
• Resolves customer problems and professionally handling telephone and walk‑in inquiries.
• Sells and rents in‑store merchandise and maintains supplies of moving and packing materials.
• Maintains all required tenant documentation in a neat and orderly manner as directed by the management.
• Assists in following up overdue tenants and sending out invoices when needed.
• Conducts physical site inspection of the self‑storage facility and supports the auditing of the facility and operations.
• Assists in ensuring a neat, clean, safe, secure, and world‑class facility by maintaining a world‑class facility.
• Provides general administrative support and other related self‑storage specialist tasks as required by the management.

Job Requirements

• The candidate must possess at least a bachelor’s degree or equivalent.
• Proven experience handling customer service or equivalent.
• Knowledge in M365 (Excel, SharePoint, Word).
• Excellent written and verbal communication skills.
• Customer focus & strong interpersonal skills.
• Pays attention to detail, and multi‑tasker.
• A team player and can work with minimal supervision.
• Excellent negotiation and interpersonal skills.