Dialer (US Sales Team)

NightOwl Consulting Philippines Inc.; Philippines; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Above market salary

HMO Day 1

Government benefits

Performance incentives

Quarterly events

Career training

Great culture

Job summary

NightOwl Consulting Philippines Inc. seeks a detail-oriented Dialer to join our Operations team in the Philippines. The Dialer will make outbound calls to potential and existing US-based clients using an automated dialing system, maintaining professionalism and handling high call volumes.

You will handle lead generation, appointment setting, CRM updates, and product support while meeting sales targets. Ideal candidate has 2–3 years in cold calling or telemarketing and strong English

Qualifications

• Excellent English Proficiency and clear articulation over the phone.
• 2–3 years in cold calling, telemarketing, or call center roles targeting US companies.
• Competitive, goal-oriented with persistence in high-volume outbound calling.
• Service-oriented with strong relationship-building abilities.
• Strong communication and listening skills; multitask across leads and tasks.

Responsibilities

• Cold Calling & Lead Generation: reach out to potential clients and qualify leads.
• Appointment Setting & Follow-ups: schedule meetings and nurture prospects.
• Sales & Client Engagement: communicate value and close deals.
• CRM & Database Management: maintain accurate records in CRM.
• Customer Support & Product Assistance: handle inquiries via phone, email, chat.
• Market Research & Industry Awareness: stay informed on trends for prospects.
• Compliance & Call Guidelines: follow scripts and company policies.
• Performance & Target Achievement: meet/exceed call and revenue targets.
• Networking & Relationship Building: expand professional connections.
• Training & Continuous Improvement: participate in training sessions.

Skills

Excellent English Proficiency

Sales & Customer Service Experience

Outbound Calling

CRM Knowledge

Communication Skills

Organizational & Multitasking

Tech-savvy

Problem-Solving

Resilience

Education & Leadership

Education

High school diploma or equivalent; Bachelor’s degree preferred

Tools

CRM Software

Job description

Description

We are seeking a detail-oriented and proactive Dialer to join our team. The Dialer will be responsible for making outbound calls to potential and existing customers using an automated dialing system. The ideal candidate should possess excellent communication skills, maintain professionalism, and be able to handle high call volumes efficiently.

Department: Operations

Location: Client

Compensation: ₱30,000 - ₱60,000 / month

Key Responsibilities

• Cold Calling & Lead Generation: Proactively reach out to potential clients, identifying and qualifying leads while maintaining a warm and professional approach.
• Appointment Setting & Follow-ups: Schedule meetings for team members and follow up with prospects to nurture relationships and guide them through the sales process.
• Sales & Client Engagement: Sell staffing direct-hire and staff augmentation services, clearly communicating value and fostering long-term client relationships.
• CRM & Database Management: Maintain accurate records of interactions in the CRM system to ensure streamlined communication and organized follow-ups.
• Customer Support & Product Assistance: Address customer inquiries via phone, email, and chat, providing support for products and services while resolving concerns effectively.
• Market Research & Industry Awareness: Stay informed on industry trends and insights to provide relevant information to potential clients.
• Compliance & Call Guidelines: Follow scripts and company policies while adhering to industry regulations regarding outbound calls.
• Performance & Target Achievement: Meet or exceed call, sales, and revenue targets while maintaining a focus on customer satisfaction.
• Networking & Relationship Building: Expand professional connections through networking events, associations, and social media platforms.
• Training & Continuous Improvement: Participate in training sessions to enhance product knowledge, customer service, and sales techniques.

Skills, Knowledge and Expertise

• Excellent English Proficiency: Strong spoken and written English skills, with the ability to articulate ideas clearly and persuasively over the phone.
• Sales & Customer Service Experience: 2-3 years of experience in cold calling, telemarketing, or call center roles targeting US companies. Previous sales or customer service experience is advantageous.
• Competitive & Goal-Oriented: Tenacious sales attitude, persistence in making high-volume outbound calls, and the ability to handle rejection professionally.
• Service-Oriented & Relationship Building: Strong customer service skills with the ability to build rapport, establish relationships, and provide a positive experience for potential clients.
• Communication & Listening Skills: Strong verbal communication and active listening skills to effectively engage prospects and address their needs.
• Organizational & Multitasking Abilities: Ability to manage multiple leads, prioritize tasks efficiently, and work in a fast-paced environment.
• Tech-savvy & CRM Knowledge: Comfortable using automated dialing systems, CRM software, and other communication tools.
• Problem-Solving & Initiative: Strong problem-solving skills, ability to work independently and collaboratively, and a proactive approach to challenges.
• Resilience & Adaptability: Patience and the ability to perform under pressure while meeting deadlines and sales targets.
• Education & Leadership: High school diploma or equivalent (Bachelor’s degree preferred but not required); previous experience managing junior sales teammates is a plus.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• In-depth training for career growth
• Great Company Culture and HR experience
• 1,000 PHP De Minimis
• Equipment and software provided