Customer Service Representative (Full-Time)

Adaptive Teams; Philippines; On-site; PHP 167,000 - 279,000; Part time

Benefits offered by this job

Remote work

Location independence

Weekend bonus

Training & support

Collaborative team

Real-world skills

Job summary

Adaptive Teams is seeking a part-time outbound call specialist in a fast-paced auction environment. The role focuses on delivering clear information to clients, making high-volume calls, and keeping processes on track.

Based fully remotely from the Philippines, the position offers independence, weekend bonuses, and ongoing training to help you succeed in customer-facing conversations while staying compliant with policies.

Qualifications

• Previous call center, customer service or outbound calling experience (preferred).
• Strong verbal communication and active listening skills.
• Ability to stay calm in high-stress or sensitive conversations.
• Comfortable working independently and managing your time.
• Basic computer skills and experience with CRM or call systems.
• Sharp attention to detail—especially with documentation.

Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts
• Clearly explain auction details, deadlines, and next steps
• Document call outcomes and tenant responses accurately in the system
• Complete multiple call attempts and follow required follow-ups
• Handle sensitive or escalated conversations with empathy and professionalism
• Stay compliant with timelines, legal requirements, and internal policies
• Flag trends, issues, or concerns to team leads
• Jump in on additional outbound call projects as business needs shift

Skills

Call center experience

Verbal communication

Active listening

Composure under pressure

Independent work

CRM experience

Tools

CRM systems

Job description

Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track.

About the Company:

This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.

Location:

Philippines - Fully Remote

Your Mission: Day to Day Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts

• Clearly explain auction details, deadlines, and next steps

• Document call outcomes and tenant responses accurately in the system

• Complete multiple call attempts and follow required follow-ups

• Handle sensitive or escalated conversations with empathy and professionalism

• Stay compliant with timelines, legal requirements, and internal policies

• Flag trends, issues, or concerns to team leads

• Jump in on additional outbound call projects as business needs shift

Your Toolbox: Skills to be Successful

• Previous call center, customer service or outbound calling experience (preferred)

• Strong verbal communication and active listening skills

• Ability to stay calm in high-stress or sensitive conversations

• Comfortable working independently and managing your time

• Basic computer skills and experience with CRM or call systems

• Sharp attention to detail—especially with documentation

Your Perks: What's in it for you

• Working completely remote

• Location independence

• Weekend bonus

• Training and ongoing support to set you up for success

• Collaborative, supportive team environment

• A role that builds real-world communication and compliance skills