Call Center Representative | Virtual Hiring | One-Day Process | Immediate JO

VVS. International Medical Center; Marikina; Sur place; PHP 335 000 - 536 000; Plein temps

Avantages offerts par ce poste

Full-time

Competitive salary

Virtual hiring process

Healthcare environment

Supportive team

Training & development

Career progression

Work-life balance

Résumé du poste

VVS. International Medical Center in Marikina Heights, Marikina City, Metro Manila is seeking a Call Centre Representative on a full-time basis. You will be the first point of contact for patients and callers, providing professional assistance and accurate information.

Responsibilities include handling inbound calls, scheduling appointments, directing calls, logging details, and addressing billing or administrative questions while maintaining confidentiality and high service standards.

Qualifications

• Excellent verbal communication skills with professional phone manner.
• Strong listening skills and empathy when dealing with patients and callers.
• Proficiency in using computer systems and call centre technology.
• Ability to multitask and manage multiple calls effectively.
• Organisational skills with attention to documenting information.
• Patience and composure handling difficult situations.
• Reliability and punctuality with commitment to targets.
• Familiarity with healthcare terminology or medical environment is advantageous.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsabilités

• Answer inbound calls from patients and callers in a professional and courteous manner.
• Provide accurate information about medical services, appointments and facility details.
• Schedule and manage patient appointments using our booking system.
• Direct calls to appropriate departments or personnel as required.
• Take and relay messages with precision and accuracy.
• Handle patient inquiries regarding billing, insurance and administrative matters.
• Maintain detailed and accurate call logs and documentation.
• Resolve customer concerns promptly and escalate complex issues to supervisors when necessary.
• Comply with confidentiality and data protection regulations for patient information.
• Contribute to maintaining call centre quality standards and performance metrics.

Connaissances

Verbal communication

Empathy

Multitasking

Attention to detail

Reliability

Punctuality

Healthcare terminology

Formation

High school diploma or equivalent

Outils

Booking system

Description du poste

About us

VVS. International Medical Center is a leading healthcare provider committed to delivering exceptional patient care and support services. We pride ourselves on maintaining the highest standards of professionalism and customer service excellence. Our dedicated team works tirelessly to ensure that every patient interaction reflects our commitment to quality healthcare and compassionate support.

About the role

We are seeking a Call Centre Representative to join VVS. International Medical Center on a full-time basis. This is an exciting opportunity to be part of our dynamic customer service team, working from our location in Marikina Heights, Marikina City, Metro Manila. In this role, you will be the vital first point of contact for our patients and callers, providing exceptional support and assistance. You will handle inbound calls with professionalism, empathy and efficiency, ensuring every caller receives the highest level of service. This position plays a crucial role in maintaining our reputation for outstanding customer care and supporting the smooth operation of our medical centre.

Key responsibilities

• Answer inbound calls from patients and callers in a professional and courteous manner

• Provide accurate information about medical services, appointments and facility details

• Schedule and manage patient appointments using our booking system

• Direct calls to appropriate departments or personnel as required

• Take and relay messages with precision and accuracy

• Handle patient inquiries regarding billing, insurance and administrative matters

• Maintain detailed and accurate call logs and documentation

• Resolve customer concerns promptly and escalated complex issues to supervisors when necessary

• Comply with all confidentiality and data protection regulations, particularly regarding patient information

• Contribute to maintaining call centre quality standards and performance metrics

What we're looking for

• High school diploma or equivalent qualification

• Previous call centre or customer service experience is preferred

• Excellent verbal communication skills with the ability to speak clearly and professionally

• Strong listening skills and empathy when dealing with patients and callers

• Proficiency in using computer systems and call centre technology

• Ability to multitask and manage multiple calls effectively

• Organisational skills with attention to detail in documenting information

• Patience and composure when handling difficult or demanding situations

• Reliability and punctuality with a commitment to meeting performance targets

• Familiarity with healthcare terminology or medical environment is advantageous

• Ability to work in a fast-paced environment and adapt to changing priorities

What we offer

• Full-time employment with immediate job offer

• Competitive salary package

• Streamlined one-day virtual hiring process for your convenience

• Opportunity to work with a reputable healthcare provider in a professional environment

• Supportive team culture and collaborative working relationships

• Ongoing training and development opportunities to enhance your skills

• Clear career progression pathways within the customer service and call centre operations

• Work-life balance initiatives to support employee wellbeing