Non Voice Support - Urgent Hiring Virtual Process

VVS. International Medical Center; Cebu City; Remote; PHP 180,000 - 300,000; Full time

Job summary

VVS. International Medical Center is seeking a dedicated Non Voice Support professional to join our patient-first team.

The role is full-time and conducted remotely, focusing on written communications, administrative tasks, and backend support for healthcare operations. Based in Cebu, Central Visayas, the position requires strong written communication, data privacy awareness, and the ability to work independently in a virtual environment.

Qualifications

• Proven written communication skills and empathy in patient interactions.
• Excellent organisational and time management abilities.
• Attention to detail when handling patient data and admin tasks.
• Familiarity with healthcare terminology and privacy requirements.
• Ability to work independently in a virtual environment.
• Experience with email, chat, and written communications platforms.

Responsibilities

• Respond to patient inquiries via email, chat, and other written channels promptly and professionally.
• Process and manage administrative tasks for patient accounts and services.
• Provide accurate information about medical services, appointments, and billing.
• Document interactions and maintain records per healthcare compliance.
• Support data entry, scheduling, and coordination of patient services.
• Follow up with patients to address healthcare needs and inquiries.
• Collaborate with team members to resolve issues and escalate complex matters.

Skills

Strong written communication

Organisational skills

Time management

Attention to detail

Data privacy

Independent work

Healthcare terminology

Problem solving

Virtual training readiness

Tools

Email platforms

Customer service software

CRM software

Job description

About us

VVS. International Medical Center is a leading healthcare services provider dedicated to delivering exceptional patient care and support across multiple channels. We are committed to excellence in customer service and building a team that shares our passion for helping patients access the medical services they need. Our organisation values innovation, professionalism, and a genuine commitment to improving healthcare experiences.

About the role

We are urgently hiring for a Non Voice Support position at VVS. International Medical Center, based in Cebu, Central Visayas. This is a full-time role that will be conducted through a virtual process, allowing you to work remotely whilst providing critical support to our patients and healthcare operations. As a Non Voice Support professional, you will play a vital role in our customer service operations by handling written communications, administrative tasks, and backend support functions. This position is essential to ensuring our patients receive timely assistance through multiple channels and that our healthcare services run smoothly and efficiently.

Key responsibilities

• Responding to patient inquiries via email, chat, and other written communication channels in a timely and professional manner
• Processing and managing administrative tasks related to patient accounts and healthcare services
• Providing accurate information about medical services, appointments, and billing inquiries
• Documenting patient interactions and maintaining detailed records in accordance with healthcare compliance requirements
• Assisting with data entry, scheduling, and coordination of patient services
• Following up with patients regarding their healthcare needs and service inquiries
• Collaborating with other team members to resolve patient issues and elevate complex matters when necessary
• Ensuring patient confidentiality and adhering to all healthcare regulations and company policies
• Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

• Strong written communication skills with the ability to compose clear, professional, and empathetic responses
• Excellent organisational and time management abilities to handle multiple tasks simultaneously
• Attention to detail and accuracy, particularly when handling patient information and administrative data
• Proficiency in using computer systems, email platforms, and customer service software
• Customer service experience, preferably in a healthcare, medical, or related service industry
• Ability to work independently in a virtual environment whilst maintaining productivity and focus
• Knowledge of healthcare terminology and familiarity with medical services is advantageous
• Understanding of data privacy and confidentiality requirements, particularly in healthcare settings
• Problem-solving skills and the ability to remain calm and professional when addressing patient concerns
• Willingness to undergo virtual training and adapt to company processes and systems

What we offer

VVS. International Medical Center is committed to supporting our employees' professional growth and wellbeing. We offer a range of benefits designed to enhance your work experience and career development. These include opportunities for skills training and professional development to advance your career in the healthcare sector. We provide a supportive remote working environment that promotes work-life balance, allowing you to manage your professional responsibilities whilst maintaining personal wellbeing. Our team is collaborative and welcoming, fostering a culture of mutual support and respect. We value our employees and are committed to creating an inclusive workplace where all team members can thrive and contribute meaningfully to our mission of providing exceptional healthcare services.