Customer Service Representative | Up to 37K | HMO Day 1 | Virtual Hiring Process

Nezda Technologies, Inc.; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Nezda Technologies, Inc. is hiring a Customer Service Representative in Makati City to be the frontline voice for customers in our call centre. This full-time role handles inbound and outbound calls, addresses inquiries, and resolves issues to uphold service standards.

You will document interactions, work in a fast-paced environment, and collaborate with teammates to deliver accurate information and empathetic support. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent qualification.
• Strong communication skills to articulate information clearly and professionally.
• Excellent listening and problem-solving abilities.
• Patience and empathy when dealing with customer concerns.
• Ability to work in a fast-paced call centre environment and manage multiple tasks.
• Proficiency with basic computer systems and call centre software.
• A positive attitude and willingness to learn.
• Ability to work scheduled shifts, including potential evening or weekend availability.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner, addressing enquiries and resolving issues promptly
• Provide accurate information about products and services to customers
• Document customer interactions and maintain detailed records in the company system
• Handle customer complaints with empathy and work towards effective resolutions

Skills

High school diploma

Strong communication skills

Listening and problem-solving

Patience and empathy

Fast-paced call centre environment

Basic computer systems

Positive attitude

Willingness to learn

Scheduled shifts

Education

High school diploma or equivalent

Tools

Call centre software

Job description

About the role

We are looking a Customer Service Representative for our call centre operations based in Makati City. This is a full-time position that plays a vital role in our organisation by serving as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, addressing customer enquiries, resolving issues efficiently, and ensuring every customer interaction reflects our commitment to excellence.

Key responsibilities

• Answer inbound customer calls in a professional and courteous manner, addressing enquiries and resolving issues promptly
• Provide accurate information about products and services to customers
• Document customer interactions and maintain detailed records in the company system
• Handle customer complaints with empathy and work towards effective resolutions

What we're looking for

• High school diploma or equivalent qualification
• Strong communication skills with the ability to articulate information clearly and professionally
• Excellent listening and problem-solving abilities
• Patience and empathy when dealing with customer concerns
• Ability to work in a fast-paced call centre environment and manage multiple tasks
• Proficiency with basic computer systems and call centre software
• A positive attitude and willingness to learn
• Ability to work scheduled shifts, including potential evening or weekend availability