Technical Support Representative | Up to ₱37K | October Class

VVS. International Medical Center; Metro Manila; On-site; PHP 248,000 - 413,000; Full time

Job summary

VVS. International Medical Center in Pasig City, Metro Manila, is seeking a dedicated Technical Support Representative for our call centre. You will be the first point of contact, providing expert technical assistance and resolving issues with professionalism and efficiency.

The role requires strong English communication, technical aptitude, and a customer-focused mindset. You will diagnose problems, document interactions, and collaborate with the team to meet performance targets and contribute

Qualifications

• Minimum high school diploma or equivalent; a Bachelor's degree is a plus.
• Experience in customer service or tech support, preferably in a call centre.
• Good English communication, both written and spoken, with clear articulation.

Responsibilities

• Handle incoming customer calls with professionalism and courtesy.
• Diagnose and troubleshoot technical issues; provide clear solutions.
• Document all interactions in the support system with accuracy.
• Escalate complex problems when needed to ensure resolution.
• Meet targets for call handling, CSAT, and first-call resolution.
• Stay updated on products and systems through ongoing training.

Skills

Customer service mindset

Strong communication skills

Technical aptitude

Problem-solving

Multitasking

Time management

Active listening

English proficiency

Education

High school diploma or equivalent

Bachelor's degree (preferable)

Tools

CRM systems

Ticketing systems

MS Office

Job description

About the role

VVS. International Medical Center is seeking a dedicated and customer-focused Technical Support Representative to join our dynamic call centre team. This is a full-time position based in Bagong Ilog, Pasig City, Metro Manila. In this role, you will be the critical first point of contact for our customers, providing expert technical assistance and resolving issues with professionalism and efficiency. Your ability to communicate clearly and troubleshoot problems will directly impact customer satisfaction and retention, making this position essential to our operations and reputation.

Key responsibilities

• Handle incoming customer calls with professionalism and courtesy, addressing technical inquiries and support requests
• Diagnose and troubleshoot technical issues reported by customers, offering clear and practical solutions
• Document all customer interactions accurately in the support system, maintaining detailed records of issues and resolutions
• Escalate complex technical problems to senior technical teams or management when necessary, ensuring no customer issue is left unresolved
• Follow company protocols and procedures to ensure consistent quality of customer service delivery
• Work collaboratively with other team members to share knowledge and best practices for resolving common technical issues
• Meet or exceed performance metrics including call handling time, customer satisfaction ratings and first-call resolution targets
• Maintain current knowledge of products, services and technical systems through ongoing training and development
• Provide feedback to management regarding recurring technical issues or customer concerns that may inform product improvements

What we're looking for

• High school diploma or equivalent qualification (Bachelor's degree is a plus)
• Proven experience in a customer service or technical support role within a call centre environment
• Strong technical aptitude with the ability to understand and explain complex technical concepts in simple terms
• Excellent verbal and written communication skills in English, with clear and professional articulation
• Active listening skills and the ability to remain calm and patient when handling difficult or frustrated customers
• Problem-solving ability with a logical approach to troubleshooting and issue resolution
• Ability to multitask effectively, managing multiple customer interactions whilst maintaining accuracy
• Strong time management skills with the ability to work efficiently and meet established targets
• Willingness to work flexible hours, including shift work as required by business needs
• Computer proficiency with experience using CRM systems, ticketing systems and standard Microsoft Office applications
• Customer service certification or technical support training would be advantageous

What we offer

VVS. International Medical Center is committed to supporting the professional growth and wellbeing of our team members. We provide competitive compensation with a salary up to ₱37,000 monthly, commensurate with experience and performance. Our employees benefit from a supportive work environment that values collaboration and innovation. We offer opportunities for career advancement through internal training programmes and skills development initiatives. As a full-time team member, you will enjoy access to company benefits and the chance to work within the healthcare sector, contributing meaningfully to patient care and customer satisfaction. We foster a culture of continuous improvement where your feedback is valued and your contributions are recognised.

About us

VVS. International Medical Center is a respected healthcare facility dedicated to delivering exceptional medical services and patient care. With a commitment to excellence, we combine modern medical expertise with compassionate care to meet the diverse healthcare needs of our community. Our organisation values professionalism, integrity and customer-centric service across all operations. We are proud to maintain high standards in medical practice and customer service, making us a trusted healthcare provider. As we continue to grow and expand our services, we seek talented individuals who share our passion for supporting customers and delivering outstanding service experiences.