CSR- Virtual Hiring Process | 2 Assessments + Job Offer

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

DIMO Enterprises & Overseas Placement Agency in Quezon City is looking for a Customer Service Representative to join our team. This full-time role involves delivering exceptional support to clients and customers across channels from our Bagumbayan location in Metro Manila.

The ideal candidate has a high school diploma, proven customer service experience, and excellent English communication. Training will be provided to ensure success in this role.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, ideally in a call centre environment.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with the ability to remain calm and professional under pressure.
• Active listening abilities and patience when dealing with diverse customer needs.
• Proficiency in using computer systems, telephone systems, and customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving mindset with a customer-centric approach.
• Reliability and punctuality with a strong work ethic.
• Willingness to undergo training and continuous professional development.

Responsibilities

• Handling incoming customer inquiries via telephone, email, chat, or other communication channels with professionalism and courtesy
• Providing accurate information about products, services, and company policies to customers
• Resolving customer complaints and issues in a timely and satisfactory manner
• Processing customer transactions, orders, and requests efficiently
• Maintaining detailed and accurate records of customer interactions and transactions
• Following established protocols and procedures whilst maintaining quality standards
• Identifying opportunities to enhance customer satisfaction and suggesting improvements to management
• Collaborating with team members and other departments to resolve customer issues
• Meeting performance targets, including call handling times and customer satisfaction metrics

Skills

Fluent English

Customer service

Verbal and written communication

Active listening

Interpersonal skills

Education

High school diploma

Job description

About us

DIMO Enterprises & Overseas Placement Agency is a leading provider of customer service solutions and personnel placement services. We specialise in connecting talented individuals with rewarding career opportunities across various industries. Our commitment to excellence and employee development has established us as a trusted partner for businesses seeking dedicated customer service professionals. We pride ourselves on fostering a supportive work environment where team members can grow their careers and make a meaningful impact.

About the role

We are seeking a Customer Service Representative to join our dynamic team in Bagumbayan, Quezon City, Metro Manila. This is a full-time position that offers an exciting opportunity to be part of our growing customer service operations. As a Customer Service Representative, you will be the voice of our organisation, delivering exceptional support to our clients and customers. This role is crucial to maintaining our reputation for outstanding service and building lasting customer relationships. The virtual hiring process includes two assessments, and successful candidates will receive a job offer upon completion.

Key responsibilities

• Handling incoming customer inquiries via telephone, email, chat, or other communication channels with professionalism and courtesy
• Providing accurate information about products, services, and company policies to customers
• Resolving customer complaints and issues in a timely and satisfactory manner
• Processing customer transactions, orders, and requests efficiently
• Maintaining detailed and accurate records of customer interactions and transactions
• Following established protocols and procedures whilst maintaining quality standards
• Identifying opportunities to enhance customer satisfaction and suggesting improvements to management
• Collaborating with team members and other departments to resolve customer issues
• Meeting performance targets, including call handling times and customer satisfaction metrics

What we're looking for

• High school diploma or equivalent qualification as a minimum requirement
• Previous customer service experience, ideally in a call centre environment
• Excellent verbal and written communication skills in English
• Strong interpersonal skills with the ability to remain calm and professional under pressure
• Active listening abilities and patience when dealing with diverse customer needs
• Proficiency in using computer systems, telephone systems, and customer service software
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving mindset with a customer-centric approach
• Reliability and punctuality with a strong work ethic
• Willingness to undergo training and continuous professional development

What we offer

• Competitive salary package commensurate with experience and qualifications
• Full-time employment with job security and stability
• Comprehensive training programme to ensure your success in the role
• Opportunities for career advancement and professional development within our organisation
• A supportive and collaborative team environment that values your contributions
• Performance-based incentives and recognition programmes
• Access to company benefits and employee support services
• A streamlined virtual hiring process that ensures you progress quickly to employment