Customer Support Representatives (Voice & Non-Voice) | Up to 36k

VVS. International Medical Center; Makati; On-site; PHP 234,000 - 402,000; Full time

Benefits offered by this job

Career growth

On-the-job training

Health & wellness

Flexible scheduling

Employee assistance

Discounted medical services

Job summary

VVS. International Medical Center in Makati City seeks an enthusiastic Customer Support Representative. You will manage voice and non-voice communications, provide accurate information on medical services and scheduling, and maintain detailed records to support exceptional patient care.

This full-time role offers a competitive salary and opportunities for professional development. The ideal candidate will communicate clearly in English, be reliable, empathetic, and able to handle multiple

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call centre preferred.
• Excellent written and spoken English with professional tone.
• Strong listening and empathy for diverse customers.
• Proficient in computer systems and CRM software.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to emails, chat, and non-voice interactions promptly.
• Provide accurate information on services, appointments, and procedures.
• Document interactions and maintain records in management systems.
• Process bookings, cancellations, and rescheduling requests.
• Escalate complex issues to supervisors to ensure satisfaction.
• Maintain a positive attitude while handling challenging situations.
• Meet targets for response times, quality, and satisfaction.
• Collaborate with teammates and departments to resolve concerns.

Skills

English communication

Active listening

Multitasking

Customer service experience

Professional tone

Empathy

Problem-solving

Punctuality

Education

High school diploma or equivalent

Tools

CRM software

Database access

Microsoft Office

Job description

About us

VVS. International Medical Center is a leading healthcare services provider dedicated to delivering exceptional patient care and support. With a commitment to excellence and innovation, we strive to create a welcoming environment for both patients and staff. Our mission is to provide accessible, high-quality medical services whilst maintaining the highest standards of professionalism and compassion. We believe that our team is our greatest asset, and we invest in creating a supportive workplace where talented individuals can thrive and grow.

About the role

We are seeking enthusiastic and customer-focused Customer Support Representatives to join our dynamic team at VVS. International Medical Center in Makati City, Metro Manila. This is a full-time position offering competitive compensation of up to 36,000 PHP. As a Customer Support Representative, you will be the voice and face of our organisation, handling both voice and non-voice customer interactions with professionalism and dedication. Whether responding to calls, emails, or other communication channels, you will play a vital role in ensuring our patients and clients receive prompt, accurate, and courteous assistance. This position is essential to maintaining our reputation for excellent patient care and support.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy, addressing inquiries and resolving issues efficiently
• Respond to customer emails, chat messages, and other non-voice communications in a timely and professional manner
• Provide accurate information about medical services, appointment scheduling, and facility procedures
• Document customer interactions and maintain detailed records in our management systems
• Process customer requests, including appointment bookings, cancellations, and rescheduling
• Escalate complex issues or complaints to supervisors whilst ensuring customer satisfaction
• Maintain a professional demeanour and positive attitude whilst handling challenging customer situations
• Meet or exceed performance targets for call handling time, quality scores, and customer satisfaction ratings
• Collaborate with team members and other departments to resolve customer concerns effectively
• Stay informed about facility services, policies, and procedures to provide accurate customer support

What we’re looking for

• High school diploma or equivalent qualification at a minimum
• Proven experience in customer service, call centre, or similar customer-facing role
• Excellent communication skills in English, both verbal and written, with clear pronunciation and professional tone
• Strong active listening skills and ability to empathise with customers
• Proficiency in using computer systems, databases, and customer management software
• Ability to multitask and manage multiple customer interactions simultaneously
• Patient, professional, and courteous demeanour when dealing with diverse customers
• Problem-solving abilities and willingness to go the extra mile for customer satisfaction
• Reliability and commitment to maintaining consistent attendance and punctuality
• Flexibility to work on shifting schedules, including weekends and holidays as required
• Previous experience in the healthcare or medical services industry is highly valued
• Familiarity with medical terminology and healthcare procedures is a plus

What we offer

We are committed to supporting our employees' professional growth and wellbeing. VVS. International Medical Center offers a range of benefits designed to support your success and satisfaction:

• Competitive salary package of up to 36,000 PHP per month
• Opportunities for career advancement within our growing organisation
• Comprehensive on-the-job training and ongoing professional development programmes
• Health and wellness initiatives to support your physical and mental wellbeing
• Supportive team environment with experienced mentors and supervisors
• Flexible scheduling options to balance work and personal commitments
• Employee assistance programmes and support services
• Access to medical facilities and services at discounted rates for employees and their families