Call Center Representative Hiring.

Recruitify_HR; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment agency based in the Philippines is looking for a Customer Service Representative. In this role, you'll respond to inquiries via phone, email, and chat, resolving customer issues and providing solutions. Ideal candidates will have a High School Diploma and 1-3 years of experience in a customer service or call center environment. Strong communication skills and problem-solving abilities are required for success in this fast-paced office setting.

Qualifications

• 1-3 years of experience in a customer service or call center environment.
• Strong communication skills, both verbal and written.
• Positive attitude and problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Resolve customer issues and provide appropriate solutions timely.
• Document interactions and maintain accurate customer records.

Skills

Excellent communication skills

Strong problem-solving abilities

Ability to remain calm under pressure

Education

High School Diploma or equivalent

Job description

Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and provide appropriate solutions in a timely fashion.
• Document all interactions and maintain accurate customer records.
• Provide product and service information to customers effectively.
• Work collaboratively with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years in a customer service or call center environment
• Skills and Competencies: Excellent communication skills, both verbal and written
• Qualities and Traits: Strong problem-solving abilities and a positive attitude
• Responsibilities and Duties: Ability to handle difficult customer interactions and remain calm under pressure
• Working Conditions: Fast-paced office environment with potential shift work