Call Center Representative - Fresh Grad / No BPO Exp. - Alorica Alabang

TalentLink Outsourcing; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive Salary Range

Paid Training & Incentives

HMO & Government Benefits

Vacation Leave / Personal Time Off PAID

13th Month Pay

Anniversary Bonus

Annual Performance Increase

Onsite

Job summary

A customer service outsourcing firm in the Philippines seeks individuals for their team. No prior BPO experience is necessary, as they offer training to college fresh graduates and undergraduates. The role involves responding to customer inquiries, providing product information, and resolving issues. The company offers competitive salary, night differential, HMO, paid training, annual bonuses, and vacation leave.

Qualifications

• Ability to respond to customer inquiries effectively.
• Willingness to learn and adapt in a fast-paced environment.
• Strong communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

Customer service mindset

Communication skills

Education

College graduate or high school graduate

Job description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits of ALORICA PH!

• Competitive Salary Range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team