Call Center Representative for Tech Account

Dempsey Resource Management Inc.; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A financial technology services company located in Makati is seeking an enthusiastic customer service representative. You will handle customer inquiries, maintain satisfaction through effective communication, and resolve issues. Ideal candidates are high school graduates or degree holders, with at least 6 months experience in BPO, and proficient in English. This role requires basic computer skills and the ability to multi-task in a fast-paced environment.

Qualifications

• Great understanding of English with knowledge of English tooling and Knowledge Base.
• Able to adjust to fast-paced environments and constant changes.
• Candidate with 6 months experience in BPO preferred.

Responsibilities

• Handle customer inquiries related to financial technology services.
• Maintain high customer satisfaction through timely responses.
• Document interactions in the customer service management system.

Skills

Customer service

Effective communication

Problem-solving

Multi-tasking

Typing speed (40 WPM)

Education

High School Graduate

Degree Holder

Fresh Graduate of Senior High

Tools

Customer service management system

Job description

Responsibilities

• Handle customer inquiries and provide insightful solutions related to financial technology services.
• Assist in resolving customer issues through effective communication and problem-solving skills.
• Maintain a high level of customer satisfaction by ensuring timely and professional responses.
• Collaborate with other departments to improve customer experience and streamline processes.
• Document all interactions in the customer service management system for tracking and analysis.

Requirements

• Great level of understanding of English, capable of working with English tooling and Knowledge Base.
• Knowledge Base.
• Ability to multi-task and take responsibility in challenging situations.
• Able to adjust to a fast-paced environment / constant changes.
• Basic computer skills with a typing speed of 40 WPM, 100% accuracy.
• Fresh Graduate of Senior High.
• High School Graduate or Degree Holder.
• Candidate with 6 months Experience in BPO.