Call Center Representative - (FinTech)

Business Process Outsourcing International, Inc.; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Business Process Outsourcing International, Inc. in Davao City is seeking a Call Center Representative to deliver excellent customer service for fintech products. This onsite role requires night shifts and a focus on accurate, secure handling of customer information.

You will handle calls, assist with account inquiries, and verify information following strict security procedures. Prior BPO/fintech experience and fluent English are preferred for a quick start.

Qualifications

• High school graduate or higher.
• BPO/call center experience preferred, especially banking/fintech/supporting fintech or payment accounts.
• Strong English communication skills, both verbal and written.
• Good problem-solving and customer-handling skills.
• Comfortable using computers, CRM systems, and multiple applications.
• Strong attention to detail with sensitive information.

Responsibilities

• Handle inbound and/or outbound customer calls regarding fintech products and services.
• Assist customers with account-related concerns, transactions, payments, billing, and other financial service inquiries.
• Provide accurate information and appropriate resolutions while maintaining a professional and customer-focused approach.
• Verify customer information and follow security and authentication procedures before processing requests.
• Handle concerns, complaints, and escalations professionally and efficiently.
• Document interactions, transactions, and resolutions accurately in CRM or relevant systems.
• Follow established financial, data privacy, security, and compliance procedures.
• Identify potential issues or suspicious transactions and escalate them.
• Meet established customer service, quality, productivity, and attendance targets.
• Coordinate with internal teams to resolve complex concerns.
• Maintain confidentiality of customer and financial information.
• Stay updated on company products, policies, and fintech services.

Skills

Customer service

English proficiency

Problem solving

Attention to detail

CRM familiarity

Education

Senior High School graduate

Tools

CRM systems

Job description

Position Summary:

We are looking for a Call Center Representative to join our Fintech Account in Davao City. The successful candidate will be responsible for providing excellent customer service and support to customers regarding financial technology products and services, while ensuring accuracy, security, and compliance with company policies.

This role is ideal for candidates who are customer-focused, comfortable working in a fast-paced environment, and willing to work onsite on a night shift schedule.

Key Responsibilities:

• Handle inbound and/or outbound customer calls regarding fintech products and services.

• Assist customers with account-related concerns, transactions, payments, billing, and other financial service inquiries.

• Provide accurate information and appropriate resolutions while maintaining a professional and customer-focused approach.

• Verify customer information and follow required security and authentication procedures before processing account-related requests.

• Handle customer concerns, complaints, and escalations professionally and efficiently.

• Document customer interactions, transactions, and resolutions accurately in the CRM or relevant systems.

• Follow established financial, data privacy, security, and compliance procedures.

• Identify potential issues, fraudulent activities, or suspicious transactions and escalated them according to established protocols.

• Meet established customer service, quality, productivity, and attendance targets.

• Coordinate with relevant internal teams to resolve complex customer concerns.

• Maintain confidentiality and protect sensitive customer and financial information.

• Stay updated on company products, policies, procedures, and fintech services.\

Qualifications:

• At least Senior High School graduate, college undergraduate, or college graduate.

• BPO/call center/customer service experience is preferred, especially experience supporting banking, financial services, fintech, e‑commerce, or payment accounts.

• Strong English communication skills, both verbal and written.

• Good problem-solving and customer-handling skills.

• Comfortable using computers, CRM systems, and multiple applications.

• Strong attention to detail, particularly when handling financial and customer information.

• Must be flexible and adaptable in a fast-paced customer service environment.

• Willing to work on a night shift schedule, including weekends or holidays when required.

• Willing to work onsite in Davao City.

• Can start ASAP