Retail Account Representative | Paid Training

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive pay and incentives

Opportunities for career growth

Supportive, team-oriented work environment

Job summary

A customer service consultancy is seeking Retail Customer Service Representatives in Metro Manila. You will assist shoppers with inquiries, purchases, and returns, ensuring excellent service. The ideal candidate should have strong communication skills, attention to detail, and a high school diploma. Join a team-oriented environment with opportunities for growth and competitive pay. This role requires onsite work and flexible shifts including nights and weekends.

Qualifications

• High School or Senior High School graduate; college preferred.
• Strong English communication skills are required.
• Detail-oriented and customer-focused personality.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information to customers.
• Assist with orders, returns, and exchanges.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking skills

Education

High School or Senior High School graduate

College preferred

Job description

Job Description

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English communicationCustomer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment