Call Center Representative - Financial Account

Recruitify_HR; Navotas; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Career growth

Job summary

Recruitify_HR is hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions, while delivering accurate, professional support onsite in Metro Manila.

The role offers paid training, night and weekend shifts, and performance-based incentives, with exposure to financial accounts and opportunities for mentorship and career growth within a collaborative environment.

Qualifications

• High School or Senior High School graduate; college preferred.
• Strong English communication skills.
• Customer-focused and detail-oriented.
• Basic computer literacy and ability to multitask.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on financial processes and systems

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy and multitasking ability
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary and performance-based incentives
• Exposure to financial accounts and professional development
• Mentorship and career growth in a collaborative environment