Customer Service Representative – Financial Account

Metacom Careers; Makati; On-site; PHP 320,000 - 440,000; Full time

Benefits offered by this job

Competitive Salary Package

Performance Incentives

HMO Coverage

Government Benefits

Paid Training

Career Growth

Job summary

Metacom Careers in Makati is looking for a Financial Account Customer Service representative to assist clients with account inquiries, resolve concerns, and provide accurate information while upholding company and industry standards.

You will handle queries related to financial products, document interactions accurately, ensure compliance with security protocols, and strive to meet quality, productivity, and customer satisfaction targets through a shifting onsite schedule.

Qualifications

• 12 months of financial call center experience.
• Proficient in English (B2) or higher.
• Willing to work onsite and on a shifting schedule.
• Strong communication and customer service skills.

Responsibilities

• Handle inquiries related to financial products and services.
• Resolve customer concerns efficiently and professionally.
• Maintain accurate documentation of customer interactions.
• Ensure compliance with policies and security protocols.
• Meet quality, productivity, and customer satisfaction targets.

Skills

English proficiency

Customer service

Communication

Problem solving

Attention to detail

Education

High School diploma

Job description

Role Description

Join our Financial Account and deliver exceptional customer service by assisting clients with account inquiries, resolving concerns, and providing accurate information while maintaining compliance with company and industry standards.

Join our Financial Account and deliver exceptional customer service by assisting clients with account inquiries, resolving concerns, and providing accurate information while maintaining compliance with company and industry standards.

Key Responsibilities

• Handle customer inquiries related to financial products and services.
• Resolve customer concerns efficiently and professionally.
• Maintain accurate documentation of customer interactions.
• Ensure compliance with company policies and security protocols.
• Meet quality, productivity, and customer satisfaction targets.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• At least 12 months of Financial Call Center Experience.
• B2 English proficiency or above.
• Excellent communication and customer service skills.
• Willing to work onsite and on a shifting schedule.

Skills & Competencies

• Strong verbal and written English communication skills.
• Excellent problem-solving and analytical abilities.
• Customer-focused with strong attention to detail.
• Basic computer navigation and multitasking skills.
• Ability to work effectively in a fast-paced environment.

What We Offer

• Competitive Salary Package
• Performance Incentives
• HMO Coverage
• Government-Mandated BenefitsPaid Training
• Career Growth and Development Opportunities
• Supportive and Collaborative Work Environment